|
Minute Taking is valued because it helps to ensure that meetings deliver real benefit, yet many struggle with the task simply because they have not been taught how to do it. This course teaches participants a range of skills and techniques to enable them to prepare more thoroughly for formal meetings, to take notes efficiently, and to write up and present minutes effectively; the skills learnt by participants will also be useful in a variety of more informal settings.
Time and Stress Management
Ideally, we’d all like both to get things done at work and to achieve a good work-life balance. Many factors are not under our control, but we can improve the way we make best use of limited time. This course teaches participants a number of techniques which help to maximise efficiency and productivity and to minimise stress, by better managing their own and others’ time.
Introduction to Leadership
People are often promoted to team leader for their operational expertise rather than their management skills. Whilst many are keen to take on more responsibility, authority, and reward, it can be risky without adequate training and support. This course enables participants to take on new leadership responsibilities in easily achievable stages, and to approach their new role with confidence.
Even in these days of e-mail, the telephone is a critical form of communication with customers, colleagues and suppliers. This course enables participants to learn and practise skills and techniques for using the telephone effectively, confidently and professionally, and for understanding how best to communicate with whoever is on the line, whether in a two-way conversation or a conference call.
Effective Business Writing
Business writing is an essential skill in the workplace today, and good quality minute taking is an asset in much demand. This practical course will enable participants to develop their writing skills and will help to improve their writing standards for letters, e-mails, short reports and notes.
Project Management for PAs and Senior Administrators
PAs and Senior Administrators often find themselves in the position of managing projects in their own right. Whilst they may not need to make full use of complex technical project management tools, many of the skills needed for managing people, time and the work itself are similar across all sizes of project. This packed and pragmatic course shows project managers how to manage the wide variety of responsibilities that are often assigned to them.
|
